Manulife is looking for Callcenter Agents

CALL CENTER ASSOCIATES
Responsibilities:
-Execute a broad range of insurance, financial administration processes or medical claims adjudication.
-Process calls to effectively meet customer needs within established productivity goals and turnaround times
-Follow established guidelines in providing customers accurate information regarding their policies and plans.
-Update client information on the system as required.
Requirements:
-Candidate must possess at least a Bachelor's/College Degree.
-Previous experience in a North American Call Center is an advantage.
-Highly analytical and with strong decision making skills.
-High customer service orientation.
-Work schedule is fixed: 8pm-5am, 9pm-6am or 10pm-7am; Mondays to Fridays (weekends off).
-Applicants must be willing to work in Quezon City.
-Applicants should be Filipino citizens or hold relevant residence status.


Walk-in Applicantion
Location

Hiring at IBM: UP-Techno Hub

HSBC is hiring at UP Techno Hub

Customer Service and Sales Associate
-Atleast 2 years in College or Equivalent experience.
-Excellent skills in Oral and Written English.
-Able to handle irate customers
-Competent over-the-phone selling skills.
-Callcenter Experience is a plus.


The fun thing about applying at an HSBC call center is that you don't even need a resume when you come to apply. Let me share you the experience we had when we applied at the HSBC technohub branch.
                                                  
Here are the steps to application.
-All you need is a valid ID to get past the guard. You don't even need a resume just say you're a job applicant and they'll let you in.
-You'll be led to a waiting area where you'll be sitting with other applicants and you'll get to watch a movie while wating. (They were showing Legally Blonde that day)
-Once it's your turn you will be asked to go to a small room with a phone in the middle of the table. You will wait for the phone to ring and then the interview begins.
-Each interview takes 15-30 minutes so waiting really takes time. Good thing there are free Drinks at the waiting room. Juice, water and coffee are yours to drink all you can. There's also a snack vending machine.
-Again, you won't be asked for your resume so the interviewer will have to hear everything about you from you.
-Rumor has it that even a High School Graduate can apply as long as you can speak well.
-If you pass the interview you will be asked to come back the next business day for an exam. And probably a final interview.


Comments..
Although it seems easier to get in at HSBC, the application doesn't take just 1 day and you'll be asked to come back several times.
The good part is that of all the call centers I've applied for, they're the only ones giving you free coffee and juices! I liked that about this company.
So if you're looking for a call center job and you haven't even finished 2nd year College, HSBC might just be the job you're looking for.


LOCATION

Hiring at UP-Ayala Techno Hub

One of the best places to go to when applying for a call center job is the UP techno hub. This place has about 4 callcenters and 3 of the them have their recruitment sites here, The center plaza is also a great place to hang out after work and it's just a walking distance from the Quezon memorial circle. The callcenters we checked were HSBC, IBM and Manulife.


We'll be featuring each one in the next few days. We'll also include tips how to pass their hiring process and eventually land a job so you could better prepare. 

Hiring at Convergys

We went here last week. Specifically at Convergys Commonwealth. So far their only looking for 2 positions. Customer Service Associate and Technical Support Rep.


TECHNICAL SUPPORT
Candidate Profile:
-At least completed 2 years of college
-Excellent communication skills in English
-Knowledge of basic computer operations.
-Willingness to rotate shifts, as needed.
-Ability to learn quickly.
-Courteous with strong customer service orientation.
-Dependable with proficient attention to detail.
-Good listening and responding skills.
-Must be flexible with the ability to adapt to changes quickly and think conceptually.
-Possess insight into self and others.
-Solid problem solving skills.
-Some technical knowledge.


CUSTOMER SERVICE
Job Responsibilities:
-Handles general customer inquiries like account status and product information.
-They generally take in account records requests
-Handle marketing escalations
-Handle escalated calls and gives voice recognition walkthroughs.
Requirements and Skills:
-At least completed 2 years of college
-Excellent communication skills in English
-We need candidates who are familiar with basic computer operations
-Having a sales background is an advantage
-Ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
-Ability to deliver information at customer''s knowledge level in an understandable manner
-Ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Strong interpersonal skills and ability to think independently and follow through effectively
-Dependable, keen on details and have strong customer service orientation.
-Amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime


WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Location
HOTLINE: 555-5CVG

Teletech Novaliches

For some mysterious reason BPO's are always hiring. (Maybe I should make a poll about this) I've worked for Teletech Novaliches for 3 years and it's been pleasant. 

There's a game room with 10 computers you can play LAN games on, or surf the internet with. It also has a pool table, chess tables, dart board, and an XBOX 360! You can tell this is my favorite place. 

Just outside the gameroom is a nicely setup bar for Country Style, a nice place to grab coffee, donuts, sandwiches and spaghetti!

The pantry or mess hall always has relaxing music playing to get your load off the irate customer you just spoke with before your break. The Caterer offers assortment of food, but it's a bit pricey so we often eat at NOVA STOP. Some people prefer eating outside so they can smoke while eating. 

The TELETECH DOLLAR was once a valid currency inside teletech that you can use to buy food and Teletech items. It's no longer used now though. 

The sleeping area used to have an attendant that you can assign to wake you up at a time you choose. The attendant's no longer there anymore though. 

If you'll be applying for a technical support acount, hope that you get assigned to Logitech because after the DELL account was removed, Logitech now has the best gadgets and laboratory in the site. Their lab has a really wide flat panel TV where you can play XBOX, PS3, and Wii. They even have a GUITAR HERO guitar there. I guess it's safe to say that it's the most fun account in Teletech Novaliches right now. 

Teletech Job Openings

Find Teletech Locations

Contact Teletech

Novaliches, Quezon City
NOVALICHES - TECHNICAL SUPPORT ASSOCIATE
NOVALICHES - SPECIALIST I, TALENT ACQUISITION
NOVALICHES - GENERALIST, HUMAN CAPITAL
NOVALICHES - GBS - WORKFORCE SPECIALIST II
NOVALICHES - GBS - WORKFORCE SPECIALIST I (SHARED)
NOVALICHES - GBS - WORKFORCE SPECIALIST I
NOVALICHES - GBS - GLOBAL COMPENSATION SPECIALIST
NOVALICHES - CORPORATE - TELECOM ANALYST
PHIL CORP - NOVALICHES - TECHNICAL SUPPORT ASSOCIATE @ HOME (TEMP)
PHL CORP - NOVALICHES - TECHNICAL SUPPORT ASSOCIATE @HOME


Makati City (Metro Manila, NCR)
MAKATI_GBS_FINANCIAL ANALYST LEAD
Makati UTAH Training Supervisor
MAKATI UTAH QUALITY - ASSURANCE SPECIALIST
MAKATI - PHIL CORP - DESKTOP SUPPORT ASSOCIATE
MAKATI - INBOUND SERVICE TO SALES ASSOCIATE_NIGHT SHIFT
MAKATI - INBOUND SERVICE TO SALES ASSOCIATE_DAY SHIFT
MAKATI - GBS - RECRUITMENT SUPERVISOR (BACK OFFICE)
MAKATI - GBS - RECRUITMENT COORDINATOR
MAKATI - GBS - QUALITY ASSURANCE SUPERVISOR
MAKATI - GBS - LANGUAGE ASSESSMENT SPECIALIST
MAKATI - GBS - GLOBAL COMPENSATION ANALYST
MAKATI - GBS - ACCOUNTS PAYABLE MANAGER
MAKATI - CUSTOMER SERVICE ASSOCIATE (MANDARIN SPEAKING)
MAKATI - CUSTOMER SERVICE ASSOCIATE (KOREAN SPEAKING)
MAKATI - CUSTOMER SERVICE ASSOCIATE (JAPANESE SPEAKING)
Senior Manager, Global Operation Support Center - GBS
PHILCORP — MAKATI — TALENT ACQUISITIONS SPECIALISTS (for pooling)
PHL CORPORATE - CULTURAL IMMERSION SPECIALIST
Senior Global Mobility Generalist


Pasay City (Metro Manila, NCR)
PASAY - TEAM LEADER (COLLECTIONS PROGRAM)
PASAY - TEAM LEADER (AUSTRALIAN ACCOUNT)
PASAY - SPECIALIST II, PROCESS IMPROVEMENT
PASAY - SERVICE DELIVERY MANAGER (HEALTHCARE PROGRAM)
PASAY - SENIOR OPERATIONS MANAGER (AUSTRALIAN ACCOUNT)
PASAY - QUALITY ASSURANCE SPECIALIST (AUSTRALIAN ACCOUNT)
PASAY - INBOUND TECHNICAL SUPPORT REPRESENTATIVE
PASAY - INBOUND CUSTOMER SERVICE REPRESENTATIVE
PASAY - GBS - WORKFORCE SPECIALIST I
PASAY - CUSTOMER SERVICE REPRESENTATIVE (COLLECTIONS PROGRAM)
PASAY - CUSTOMER SERVICE ASSOCIATE - SPANISH SPEAKING (FOR POOLING)
PHIL CORP - PASAY CITY - MANAGER, CONTRACT ADMINISTRATION
ROXAS - GBS - WORKFORCE SUPERVISOR


Santa Rosa (Calabarzon)
STA. ROSA - TEAM LEADER
STA. ROSA - INBOUND SERVICE TO SALES ASSOCIATE
STA. ROSA - HR/RECRUITMENT SPECIALIST
STA. ROSA - HR SPECIALIST
STA ROSA - PHIL CORP - INSTRUCTIONAL DESIGN AND PERFORMANCE IMPROVEMENT SPECIALIST
STA ROSA - INBOUND CUSTOMER SERVICE ASSOCIATE
PHIL CORP - STA. ROSA - LEARNING PERFORMANCE MANAGER
PHIL CORP - STA. ROSA - HCD GENERALIST


Cainta (Calabarzon)
CAINTA/MAKATI - GBS - GLOBAL COMPENSATION SENIOR ANALYST
CAINTA/MAKATI - GBS - GLOBAL COMPENSATION MANAGER
CAINTA-CUSTOMER SERVICE REPRESENTATIVE (PART-TIME)
CAINTA-CUSTOMER SERVICE REPRESENTATIVE (NIGHT SHIFT)
CAINTA-CUSTOMER SERVICE REPRESENTATIVE (MORNING SHIFT)
CAINTA - GBS - WORKFORCE SUPERVISOR
CAINTA - GBS - QUALITY ASSURANCE SPECIALIST


Bacoor (Calabarzon)
BACOOR TECHNICAL SUPPORT ASSOCIATE
BACOOR - INBOUND CUSTOMER SERVICE REPRESENTATIVE
BACOOR - GENERALIST, HUMAN CAPITAL
BACOOR - GBS - WORKFORCE SPECIALIST I
BACOOR - GBS - WORKFORCE PLANNING TRAINER


Lipa (Calabarzon)
LIPA - TECHNICAL SUPPORT ASSOCIATE
LIPA - TEAM LEAD I, SERVICE DELIVERY (CSR)
LIPA - SPECIALIST II, LEARNING & LEADERSHIP DEVELOPMENT (HP)
LIPA - MANAGER, SERVICE DELIVERY (TSR PROGRAM FOR POOLING)
LIPA - INBOUND CUSTOMER SERVICE ASSOCIATE
LIPA - GBS - WORKFORCE SPECIALIST II
LIPA - GBS - WORKFORCE SPECIALIST I
LIPA - GBS - WORKFORCE MANAGER (OPERATIONS SUPPORT CENTER MANAGER - TELECOM ACCOUNT)


Pampanga (Central Luzon)
PAMPANGA - INBOUND CUSTOMER SERVICE ASSOCIATE
PAMPANGA - GBS - WORKFORCE SPECIALIST II


Dumaguete (Central Visayas)
DUMAGUETE INBOUND CUSTOMER SERVICE ASSOCIATE
DUMAGUETE - GBS - WORKFORCE SPECIALIST I


Cebu (Central Visayas)
CEBU - TECHNICAL SUPPORT ASSOCIATE
CEBU - TEAM LEAD, LEARNING & LEADERSHIP DEVELOPMENT
CEBU - INBOUND CUSTOMER SERVICE ASSOCIATE (SPANISH SPEAKING)
CEBU - INBOUND CUSTOMER SERVICE ASSOCIATE (PART TIME ONLY)
CEBU - INBOUND CUSTOMER SERVICE ASSOCIATE


Bacolod (Western Visayas)
BACOLOD TECHNICAL SUPPORT REPRESENTATIVE
BACOLOD TEAM LEADER (TELSTRA - BIGPOND)
BACOLOD TEAM LEADER (CUSTSERV/SALES)
BACOLOD SITE TECHNOLOGY LEAD
BACOLOD QUALITY SUPERVISOR
INBOUND CUSTOMER SERVICE REPRESENTATIVE
PHIL CORP - BACOLOD - HCD GENERALIST


Iloilo (Western Visayas)
ILOILO INBOUND CUSTOMER SERVICE ASSOCIATE
ILOILO - TRAINING SUPERVISOR
PHIL CORP - ILOILO - SENIOR OPERATIONS MANAGER
PHIL CORP - ILOILO - HUMAN CAPITAL GENERALIST


Corporate Positions
Business Planning Manager
Global Operation Support (Pasay City, Metro Manila)
Director, Human Capital - Australian Portfolio (Makati City, Metro Manila)
Management Trainee
LEARNING AND LEADERSHIP SENIOR MANAGER (Pampanga & Santa Rosa)

We're looking for Call Center Agents!!!

Well, not us exactly but a lot of call centers are. The past year the world has experienced an crisis in economy, but how come this wasn't felt that badly here in the Philippines? One theory is that the unstoppable growth of Business Process Outsourcing (BPO)'s in the country is a contributing factor. True, the previous president was claiming it was all because of her vast economic wisdom, but I believe it's because of the BPO's. Honestly, Filipinos are one of the best English speakers around, and that's not even our first language. We'll we speak better than most do. That's why foreigners are flooding our country so they can learn English from us. It's the truth, I interviewed a lot of Korean classmates back in college and that's their main reason for staying in this Hot country.
So I think it's just fitting that I help out the economy in any way I can by creating this blog aimed to direct job searchers to the best job openings for their needs. This is really exciting while the US is laying off hundreds, if not thousands of workers, BPO's search for call center agents are unceasing.
Good luck in looking for one and please send any suggestion or comments to truedelacruz@yahoo.com