Hiring at Convergys

We went here last week. Specifically at Convergys Commonwealth. So far their only looking for 2 positions. Customer Service Associate and Technical Support Rep.


TECHNICAL SUPPORT
Candidate Profile:
-At least completed 2 years of college
-Excellent communication skills in English
-Knowledge of basic computer operations.
-Willingness to rotate shifts, as needed.
-Ability to learn quickly.
-Courteous with strong customer service orientation.
-Dependable with proficient attention to detail.
-Good listening and responding skills.
-Must be flexible with the ability to adapt to changes quickly and think conceptually.
-Possess insight into self and others.
-Solid problem solving skills.
-Some technical knowledge.


CUSTOMER SERVICE
Job Responsibilities:
-Handles general customer inquiries like account status and product information.
-They generally take in account records requests
-Handle marketing escalations
-Handle escalated calls and gives voice recognition walkthroughs.
Requirements and Skills:
-At least completed 2 years of college
-Excellent communication skills in English
-We need candidates who are familiar with basic computer operations
-Having a sales background is an advantage
-Ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
-Ability to deliver information at customer''s knowledge level in an understandable manner
-Ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Strong interpersonal skills and ability to think independently and follow through effectively
-Dependable, keen on details and have strong customer service orientation.
-Amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime


WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Location
HOTLINE: 555-5CVG