Customer Service and Sales Associate
-Atleast 2 years in College or Equivalent experience.
-Excellent skills in Oral and Written English.
-Able to handle irate customers
-Competent over-the-phone selling skills.
-Callcenter Experience is a plus.
The fun thing about applying at an HSBC call center is that you don't even need a resume when you come to apply. Let me share you the experience we had when we applied at the HSBC technohub branch.
Here are the steps to application.
-All you need is a valid ID to get past the guard. You don't even need a resume just say you're a job applicant and they'll let you in.
-You'll be led to a waiting area where you'll be sitting with other applicants and you'll get to watch a movie while wating. (They were showing Legally Blonde that day)
-Once it's your turn you will be asked to go to a small room with a phone in the middle of the table. You will wait for the phone to ring and then the interview begins.
-Each interview takes 15-30 minutes so waiting really takes time. Good thing there are free Drinks at the waiting room. Juice, water and coffee are yours to drink all you can. There's also a snack vending machine.
-Again, you won't be asked for your resume so the interviewer will have to hear everything about you from you.
-Rumor has it that even a High School Graduate can apply as long as you can speak well.
-If you pass the interview you will be asked to come back the next business day for an exam. And probably a final interview.
Comments..
Although it seems easier to get in at HSBC, the application doesn't take just 1 day and you'll be asked to come back several times.
The good part is that of all the call centers I've applied for, they're the only ones giving you free coffee and juices! I liked that about this company.
So if you're looking for a call center job and you haven't even finished 2nd year College, HSBC might just be the job you're looking for.
LOCATION
Do they accept applicants without BPO work exp and just finish the 2nd yr and 1st sem
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